Privacy Policy
How Reliable Cable collects, uses, and protects your personal information.
This policy is written to be understood by actual people, not just lawyers. If something is unclear, call or email us and we'll explain it directly.
1. Who We Are
Reliable Cable, LLC ("Reliable Cable," "we," "us," "our") is a broadband internet, cable television, and home phone service provider headquartered at 500 Innovation Blvd, Suite 200, Phoenix, AZ 85004. This Privacy Policy applies to all personal information we collect through our website (reliablecable.online), mobile application, and delivery of our subscription services.
2. Information We Collect
Information You Give Us Directly
- Full name, service address, mailing address, email, and phone number when you create an account or contact us
- Payment method details, processed by our PCI-compliant payment partners — we never store raw card numbers
- Communications you send us through email, chat, or phone (call recordings for quality review, with notice)
- Support tickets and troubleshooting history tied to your account
- Identity documents where required for credit check or fraud prevention purposes
Information Collected Automatically
- Network performance data including signal levels, device counts, and aggregate bandwidth usage required to operate and maintain your service
- IP address and device identifiers when you access our website or app
- Browser type, operating system, pages viewed, and session duration through standard analytics tools
- Call detail records (time, duration, numbers dialed/received) for home phone service customers as required by FCC regulations
Information From Third Parties
- Credit bureaus, used solely for service qualification and fraud prevention
- Address validation services, to confirm service area eligibility before account creation
3. How We Use Your Information
- To provision, maintain, troubleshoot, and improve your internet, TV, and phone service
- To process monthly billing and send account statements
- To contact you about outages, planned maintenance, and service-affecting events
- To respond to support requests and technical issues you submit
- To comply with FCC, CPNI, and state utility regulatory requirements
- To detect and prevent fraudulent use of our services
- To send service-related marketing (you may opt out at any time)
4. Sharing Your Information
We do not sell your personal information. We share your information only as described below:
- Service providers: Third parties who help us operate — payment processors, cloud hosting, analytics — under written data processing agreements requiring them to protect your data
- Legal compliance: When required by law, valid court order, FCC rule, or lawful government request
- Business transfer: If Reliable Cable is acquired or merges with another entity, we will notify you before data transfers occur
- With your consent: For any purpose you explicitly agree to
5. CPNI — Customer Proprietary Network Information
As a licensed telecommunications provider, Reliable Cable handles Customer Proprietary Network Information (CPNI) in strict accordance with FCC regulations. CPNI includes details about how you use our phone service. We use CPNI only to provide and improve your service. You may restrict our use of CPNI for marketing by calling +1 (855) 444-0321 at any time.
6. Your Rights
- Access a copy of the personal information we hold about you
- Correct inaccurate or outdated account information
- Request deletion of your personal data, subject to legal retention obligations
- Opt out of marketing communications via the unsubscribe link in emails or by calling us
- Restrict specific types of processing where permitted by applicable law
To exercise any of these rights, contact us at privacy@reliablecable.online or call +1 (855) 444-0321.
7. Data Security
We implement industry-standard protections: TLS encryption for data in transit, encrypted storage for payment credentials, role-based access controls, and regular third-party security audits. No system is completely immune to risk. If we experience a breach that materially affects your personal data, we will notify you as required by applicable law.
8. Data Retention
We retain account data for the duration of your subscription and for a reasonable period afterward to handle final billing, resolve disputes, and meet regulatory requirements. Billing records are typically retained for seven years per accounting standards. You may request deletion of your personal profile data after your account is closed.
9. Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 13. If we learn we have done so, we will delete the information promptly. Contact us immediately if you believe a child has submitted personal data to us.
10. Policy Updates
We may update this policy. When we make material changes, we will post a notice on our website at least 30 days before the changes take effect, and notify affected customers by email. Continued use of our services after the effective date constitutes acceptance.
11. Contact
- 📞 Phone: +1 (855) 444-0321
- ✉️ Email: privacy@reliablecable.online
- 📍 Mail: Reliable Cable — Privacy, 500 Innovation Blvd, Suite 200, Phoenix, AZ 85004